Our Mission & Core Values
OUR VISION: To provide our residents with quality care in an environment where they feel at home, safe and valued
OUR MISSION: To meet or exceed our customers needs and expectations through well planned quality care, while ensuring we remain a financially stable community asset
OUR STRATEGIC PLAN: Following a community consultation process, the Board have recently updated our strategic plan.
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We value respect for all residents, families, and employees. We demonstrate respect by being honest and trusting in our combined capabilities.
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We value empathy towards residents and their families. We demonstrate empathy by maintaining consistency in our mode of treatment and service provision for all residents.
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We value the empowerment of employees to achieve their fullest potential in their profession. We demonstrate empowerment through supporting each other and residents and ensuring financial stability.
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We value an equal opportunity for all residents and staff to make the most of their lives at QCS. We demonstrate equality by upholiding the integrity of each other and our residents.
A message from the Chair of the Board and General Manager.
As the Chairman, I look forward to continuing our journey with the leadership team to provide an environment at QCS where those valued older members of our community are treated with dignity and respect. I will continue to direct the board of QCS to embrace a culture that ensures our residents are provided with an environment that is safe, supportive and meets their needs. We will do this by ensuring that our most valued resource, our employees, feel comfortable to engage with older people to deliver quality care, safely with dignity and respect. We will provide the necessary oversight to ensure a process is in place to identify, manage and review risk towards an outcome that provides for continuous improvement. We will also work with the General Manager to source and retain competent and skilled personnel with the relevant qualifications to provide a quality service with support that is important for our resident’s health and wellbeing. The leadership team will be provided with the necessary resources to improve the experiences of residents both within and outside our facility. We will provide an inclusive environment that allows our residents to maintain relationships and connections with their families and the community at large. I look forward to working with all stakeholders to execute our Strategic Plan in order to realise the aspirations provided above and to ensure the long term financial viability of QCS.
-Mike Lomax, Chair
The joy of working for Quirindi Care Services is that I am part of group of people who are committed to providing a place where older people feel at home safe and valued. The people who call Eloura home are like a family to our staff and we take this responsibility seriously. Residential aged care is a rapidly changing space, with new regulatory requirements being implemented all the time. At Eloura, we strive to exceed, not just meet, each of the requirements. Our staff are our greatest resource. No person’s role is more important than anyone else. As the General Manager, I am acutely aware that Eloura’s success is bound to the high quality of care provided by our staff. I am committed to working with the Board, the management team and our staff to ensure that QCS is a provider of quality aged care services that we can all be proud of.
-Kim Riley, General Manager
