Care During COVID

We remain committed to communicating on a regular basis throughout this pandemic. With the continual evolving situation of COVID-19 we all need to be ensuring we remain on high alert in protecting our residents and team within Eloura. There might not be any cases within our region but we cannot afford to be complacent.

Here is an update on what we are doing to protect our residents within their home here at Eloura.

  • We are ensuring visitation into the building is being followed under the below guidelines

    Visits are between 1000 – 1400 7 days a week unless otherwise arranged

    Each resident, is allowed a maximum of two (2) visitors (two adults and two children) at a time

    All visitors are required to wear a face mask (over nose and mouth) and eye protection

    Visits are to occur in areas which can accommodate social distancing rules and are NOT to be held in communal areas i.e. dining areas

    Vaccination are no longer required, however it is strongly suggested that visitors are vaccinated for COVID 19 and Influenza

    Each visitor will be screened and have a negative RAT on arrival

  • We have built a detailed strategy that if Eloura is required to close from an outbreak or under NSW Health advise we can continue to provide service to our residents. This strategy includes:

    Service Provision

    Staffing Strategy

    Isolation of Infection

    Personal Protective Equipment

    Communications

    Resident and Staff Well-Being

    Family Remote Contact

  • Residents are monitored for signs of a respiratory illness

    In the event of an outbreak, residents are screened based on the advice of the Public Health Unit.

  • The service has also implemented additional cleaning hours across the site to promote effective infection control practices. These hours are directed to both resident and high traffic areas including the public foyer to ensure ‘high touch surfaces’ such as handrails, door handles etc are cleaned frequently.

The ongoing health and safety of our residents is our highest priority and appreciate your cooperation and support.

We will continue to follow the advice given from NSW Health and update you as changes are made. 

Our team are here to assist you so if you have any questions or concerns please make contact with us during business hours Monday-Friday on (02) 6741 2222.